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TOTAL QUALITY MANAGEMENT ( TQM )
Sorry for dissapearing for a week on April 7. Home clearance

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Total Quality Management is the new way to manage organization for get winner in the competation. It's manage people on the right place on the right way. All way for achieve customer satisfaction both internal or external. Internal are employer's and external are trader and buyer.

I.History
total quality management begin first early 1920 with quality control product, development and inspection process for business and performance improvement.

II.How get Quality?
a. Clear Vision and Goals Communicated to all
b. Total employee involvement and improvement
c. Customer Satisfaction as key drive to change
d. Focus for improvement process
e. Leadership and commitment from the top
f. Strong values shared by all

III. Good Leadership for:
a. Drive of a vision and long term plan organization
b. Create high morale all employers
c. Communicate all vision and strategy for employers
d. Establish vision day to day
e. Remove barriers to get successfully
f. Build loyalty and motivation
g. Keep teamwork for get standard integrity

IV. Process management
a. Involvement employee in improving their work
b. Focus on customers
c. Achieve breakthrough performance and quality off goods and services

It's create customers satisfaction that to lead greater market share and to lead competation and improve the profit.
Marketing Distribution depend on product quality
Quality product depend on productivity form team working
Productivity team work depend on decentralization system

IV. Continues process improvement
a. Document the current process
b. Identify customer needs
c. Set requirement suppliers
d. Follow the process
f. Measure process performance
g. Identity opportunity
h. Implement solution

Process to set input into desired output quality suitable internal and external customer satisfaction. Each analyzed for determine action improve quality standard business plan.
All employee have to committed to quality improvement and working in teamwork.

V. Performance Guidelines
a. All activities shall be executed by team :
b Supervisor will work to guide team
c. Supervisor will lead principle and values and manage specific issues
d. Long term commitment with standard plan organization.
e. Eliminated barriers and remove fear
f. Training for all employee and staff
g. Quality of process
h. Respect for individual
i. Highest standard of integrity
j. Use only fact when study improvement
k. Empowerment duty
l. Transparant of process
l. Create responsibility of process
g. Give reword for good team

The important thing is clearly and repeatedly to reward and recognize people for demonstrated skills to the focus on quality with new culture and successfully result in the vision , mission and goals and minimized error process.


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